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On Greentoe's interface for retailers that they use to mark an item as 'Pending shipment', have a checkbox that asks 'Will you ship this item within 48 hours?' If they do not check this box, then automatically generate an email to the customer that (1) tells them the item may not be available and (2) provide a big button that they can click to. I just wanted to throw out a reminder that when buying new gear, give Greentoe.com a try. It's kind of like priceline for gear. You put in a price you want to pay, and they send it to a group of authorized dealers, and then you save some money. You don't know who you are buying from, but.

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Thread started 15 May 2019 (Wednesday) 20:59

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vilimovilimo

558 posts
Likes: 109
Joined Apr 2008

Post edited over 2 years ago by vilimo.

May 15, 2019 20:59 | #1

I have heard a lot of good news / report on this forum re Greentoe. Because of that, I decided to give it a shot.
This is basically me venting my frustration with them.. (so.. please bear with me )
Last week, I accepted an offer for EOS R including the adapter for $1875. I had paid the offer promptly on Friday, May 10 through paypal. Despite numerous emails (first email sent on Monday) from me requesting shipping and tracking confirmation, until today, I have not received any info at all from them nor the seller. Granted that Greentoe does not carry the product themselves and sourced it from another / independent supplier / shop. However, since it is their platform, in my mind, they are responsible in working with the seller / shop to get me that information. It is really unprofessional for them to not respond to the email requesting this info, especially since the order has been paid in full.
Have any of you had this kind of experience with Greentoe?

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gossamer88gossamer88

2,039 posts
Gallery: 88 photos
Likes: 4430
Joined Aug 2014
Location: NYC

I've had nothing but good experiences with Greentoe. That being said, I've never felt the need to request tracking info. I usually received the item(s) less than a week. Paypal has your back so I would not worry too much. Good luck.

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vilimovilimo
THREAD STARTER

558 posts
Likes: 109
Joined Apr 2008

gossamer88 wrote in post #18862101
I've had nothing but good experiences with Greentoe. That being said, I've never felt the need to request tracking info. I usually received the item(s) less than a week. Paypal has your back so I would not worry too much. Good luck.

Thanks.. I did not worry about the tracking. However, I started to get worried on Monday afternoon when the status still showing pending shipment and because of that I sent them a note to request shipping confirmation. It was great thing that I paid using paypal and am sure that they have my back ..

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CroasdailCroasdail

7,959 posts
Gallery: 19 photos
Likes: 775
Joined Apr 2005
Location: North Carolina and Toronto

I think we've gotten spoiled by some vendors and their next day or delivery in a few days. For me, B&H has always had stuff to me in two days even when I don't pay for two day delivery. One of the good things about B&H is they clearly indicate if they have the product in stock and if not, what the normal lead time is.
Recently though a lot of retailers are now using zero stock business plans where they don't order the product from their distribution until they receive an order themselves. It's great for them since it helps their cash flow a lot with no stocking cost. But unlike 20 years ago when we just accepted delivery in weeks, our expectations are now set for a lot faster.
Regardless of model, you would think an email of order acceptance and estimated ship time would be a sensible thing. Hope this works for you and your wait isn't long. Would love myself to get a chance to shoot an R.

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vilimovilimo
THREAD STARTER

558 posts
Likes: 109
Joined Apr 2008

Croasdail wrote in post #18862248
I think we've gotten spoiled by some vendors and their next day or delivery in a few days. For me, B&H has always had stuff to me in two days even when I don't pay for two day delivery. One of the good things about B&H is they clearly indicate if they have the product in stock and if not, what the normal lead time is.
Recently though a lot of retailers are now using zero stock business plans where they don't order the product from their distribution until they receive an order themselves. It's great for them since it helps their cash flow a lot with no stocking cost. But unlike 20 years ago when we just accepted delivery in weeks, our expectations are now set for a lot faster.
Regardless of model, you would think an email of order acceptance and estimated ship time would be a sensible thing. Hope this works for you and your wait isn't long. Would love myself to get a chance to shoot an R.

You are absolutely correct .. I have gotten really spoiled by Amazon and other vendors with their quick shipping and / or notification of shipping.
What bothers me and therefore the label of unprofessional conduct, was the fact that I sent several emails that went unanswered. I am fine if they tell me that the product is back ordered and the estimated shipping date is XXXX .. just need to manage the expectation - especially when they have been paid in full.

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NDAPhotoNDAPhoto

349 posts
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Joined Jul 2015
Location: California

Post edited over 2 years ago by NDAPhoto. (3 edits in all)

May 16, 2019 08:49 | #6

Greentoe is a broker. Looking at

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